General Terms and Conditions

1. Exclusive Validity of the Conditions
   1.1 All offers are based on our General Terms of Sale. We accept orders exclusively on the basis of our General Terms and Conditions.
   1.2 By placing an order or accepting deliveries, the purchaser acknowledges the validity of our General Terms of Sale, not only for the respective transaction but also for all future transactions.
2. Offers
   Our offers are non-binding in the sense that a contract is only concluded when we accept the order. This can also be done through delivery or invoicing.
3. Reservation of Right of Withdrawal
   We have the right to withdraw from the contract if its fulfillment encounters technical or commercial difficulties that are insurmountable or whose resolution would require a disproportionately high expense compared to the value of the goods to be delivered.
4. Prices
   4.1 The prices valid on the day of delivery shall apply. The prices listed in the catalog are domestic prices, plus VAT, and may be outdated.
   The minimum order value is €25 net. We cannot process orders with a lower value of goods.
   Up to an order value of €250, we generally deliver at the customer's expense. For returns of goods by the customer not based on defects, the costs for shipping, packaging, and return must be borne by the customer. From €250, we deliver free to the German receiving station. Additional costs for special handling, such as express delivery, are at the expense of the recipient. It is possible to add to already existing orders.
   4.2 We charge the prices valid according to our price lists on the day of delivery. Regardless of this, in the event of significant changes in currency conditions, we reserve the right to an appropriate adjustment of the agreed prices. The stated prices refer exclusively to available stock. We reserve the right to a new price calculation as soon as we have to reorder and possibly make subsequent deliveries of goods. We will inform you of any price changes before delivery.
   4.3 For custom-made products and special packaging, we may require reasonable down payments or securities.
   4.4 We charge for samples provided at the purchaser's request at the costs incurred for them. Uncharged samples remain our property and must be returned to us free of charge upon request.
5. Shipping - Insurance
   5.1 As a wholesaler, we supply exclusively to businesses.
   Therefore, for new customers, we generally request proof of business registration before issuing our sales documents. We do not deliver to private individuals. The catalog may not be passed on to private individuals.
   5.2 If we do not receive any special shipping instructions, we will ship the goods via the most economical shipping route at our discretion.
6. Partial Deliveries
   We are entitled to make partial deliveries in economically reasonable quantities. Subsequent deliveries (backorders) are shipped free of postage and packaging costs at our expense.
7. Delivery Periods
   7.1 We deliver as quickly as possible. Fixed delivery periods must be agreed upon in writing. If the delivery period is delayed by circumstances beyond our personal control, in particular by force majeure, official interventions, difficulties in material procurement, production disruptions, or special requests from the purchaser, etc., the delivery period shall be extended by the duration of the hindrance. This also applies to delays that occur because we ourselves are not supplied correctly or on time through no fault of our own. A hindrance that exceeds a duration of four months and whose end is not foreseeable entitles both the purchaser and us to withdraw from the contract insofar as it cannot be fulfilled by us as a result of the hindrance.
   7.2 The purchaser cannot derive any claims for damages against us from the exceeding of the delivery period.
8. Liability for Defects
   8.1 The purchaser must notify us in writing of any defects in the delivered goods immediately after their discovery. The notification period for defects that can be identified during a proper business inspection is a maximum of one week. For other defects, the period is a maximum of 4 weeks from the arrival of the goods at the purchaser's premises. If the purchaser fails to notify us of a defect immediately or within the specified period, or if the goods are altered after the defect has been or could have been discovered, the purchaser loses all warranty rights.
   8.2 Defects in a part of the delivered goods do not entitle the purchaser to complain about the entire delivery.
   8.3 Returns must generally be coordinated with us and must then be sent back to us carriage paid. Returns sent carriage forward will not be accepted. Acknowledged complaints plus return postage will be credited or refunded at the full price. Goods that have already been priced by the customer, or those that can no longer be sold in their current condition, will generally not be refunded. Unjustified returns will be sent back at the customer's expense.
9. Invoice and Payment
   9.1 We issue the invoice upon shipment of the goods. The invoice is generally located on the package as the address label.
   9.2 Invoices are payable within 30 days net cash, after 10 days with a 2% discount, by prepayment with a 2% discount, or cash on delivery with a 3% discount, by direct debit authorization after 10 days with a 3% discount. Unjustified discount deductions will be reclaimed. When settling credit notes, if a discount is taken on the invoice, the credit note must also be discounted.
   9.3 Payments are to be made directly to us. Exceeding the payment deadline obliges the payment of default interest at standard bank rates.
   9.4 If the payment deadline is not met, the first payment reminder is free of charge. For the second reminder, a fee of €10 will be charged. If the reminder fees are not paid, further deliveries can only be made by cash on delivery or prepayment. We do not send a third payment reminder.
   Our tip: Should you ever find yourself in payment difficulties, do not ignore the reminders, but talk to us. Together, we will find a good and cost-effective solution.
10. Retention of Title
    10.1 The delivered goods remain our property until all our claims from the business relationship with the purchaser have been settled.
    10.2 All claims of the purchaser from a resale of goods in which we have ownership or co-ownership are transferred to us upon conclusion of the purchase contract.
11. Place of Performance - Place of Jurisdiction - Applicable Law
    11.1 The place of performance for the delivery is the respective place of dispatch of the goods; for payment, it is Emsdetten.
    11.2 The exclusive place of jurisdiction for all disputes concerning and arising from the contract is Rheine, to the extent permitted by law.
    11.3 For international transactions, the entire contractual relationship is subject to the law of the Federal Republic of Germany.
12. Severability
    Should individual provisions of these General Terms of Sale be or become invalid for any reason whatsoever, the validity of the other provisions shall not be affected thereby.
13. Sample Shipments
    The samples are our company's own developments and our intellectual property. Imitations are illegal. Forwarding to third parties without our prior written consent is prohibited in any case.
14. Contract Language

The contract language for all concluded contracts is German.

15. Storage of the Contract Text

If the consumer orders the goods electronically, the contract text will be stored by us and sent to the customer by e-mail upon request, along with these GTC.

16. Foreign Deliveries
    16.1 Deliveries within the EU and to third countries are only made by prepayment.
    16.2 Deliveries on account are only possible by arrangement.
    16.3 For orders within the EU, we ask you to provide your European VAT ID number; otherwise, we must charge you the German value-added tax.
    16.4 Payments within the European Union can be processed free of charge, quickly, and securely under certain conditions.
    For this, you will need our following IBAN no. and BIC code:

LINK TO THE EU ONLINE PLATFORM FOR DISPUTE RESOLUTION:

ec.europa.eu/consumers/odr

Universal arbitration board of the federal government at the Center for Arbitration e.V., Straßburger Str. 8, 77694 Kehl am Rhein, Website: https://www.verbraucher-schlichter.de/